# Rven — Shipping Policy
Thank you for shopping with Rven! We're committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below for all the details about how and when your order will arrive.
## 1. Order Processing Time
- All orders are processed within **1–3 business days** (excluding weekends and holidays) after payment is confirmed.
- You will receive an email confirmation with your order details and tracking information once your order has been shipped.
- Please note: orders placed on weekends or holidays will be processed on the next business day.
## 2. Shipping Destinations
We currently ship to the following locations:
- **Domestic (United States):** All 50 states
- **International:** Worldwide (some restrictions may apply)
If your shipping address is not listed or you have questions about delivery to your country, please contact us at **BrookeShields3567@hotmail.com** before placing your order.
## 3. Shipping Rates & Methods
| Shipping Method | Estimated Delivery Time | Cost |
|-----------------|------------------------|------|
| Standard Shipping | 5–8 business days | Free on orders over $30; otherwise $5.99 |
| Expedited Shipping | 2–4 business days | $12.99 |
| Express / Overnight | 1–2 business days | $24.99 |
*International shipping rates are calculated at checkout based on your location and order weight.*
## 4. Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your package anytime using the link provided in the email or by visiting the carrier's website.
- Please allow **24–48 hours** after receiving your tracking number for the tracking information to update.
## 5. Delivery Time Estimates
- **Standard:** 5–8 business days
- **Expedited:** 2–4 business days
- **Express:** 1–2 business days
Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or other factors beyond our control. We appreciate your patience during busy seasons (e.g., holidays).
## 6. Customs, Duties & Taxes (International Orders)
- For international shipments, **customs duties, taxes, and import fees** may be charged by your country's customs authority upon arrival.
- These charges are the **responsibility of the recipient** and are not included in the price or shipping cost paid at checkout.
- Customs policies vary widely by country — please contact your local customs office for more information.
- Please be aware that customs clearance can occasionally delay delivery.
## 7. Lost, Missing or Delayed Packages
- If your package is marked as "Delivered" but you haven't received it, please first check with neighbors, building management, or your local post office.
- If your package is lost or hasn't arrived within **15 business days** (domestic) or **30 business days** (international) after shipping, please contact us at **BrookeShields3567@hotmail.com** and we will investigate and resolve the issue as quickly as possible.
## 8. Incorrect Shipping Address
- Please double-check your shipping address at checkout. We are not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
- If you notice an error in your shipping address, please contact us immediately at **BrookeShields3567@hotmail.com**. We will do our best to correct it before your order ships.
## 9. Order Changes & Cancellations
- If you need to change or cancel your order, please contact us within **12 hours** of placing it.
- Once an order has been shipped, it can no longer be modified or cancelled. You may return the item(s) according to our Return Policy instead.
## 10. Damaged or Incorrect Items
- If your order arrives damaged or with incorrect item(s), please contact us within **7 days** of delivery at **BrookeShields3567@hotmail.com**.
- Please include your order number, photos of the damaged items, and the packaging. We will arrange a replacement or refund as appropriate.
## 11. Contact Us
If you have any questions about our shipping policy, please don't hesitate to reach out:
- **Email:** BrookeShields3567@hotmail.com
- **Response time:** We typically respond within 24–48 hours (business days)
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*This policy may be updated from time to time. Please check this page regularly for the latest information.*
